On top of the CMS framework you can utilize the Service Level Management module. This module provides control over your agreed service levels with your customers.
CMS Service Level Management provides the capability to:
- Define Service Windows
- Define SLA targets for one or more Service Window
All of the above mentoined modelling items have the ability to:
- Generate reports
- Real-time monitoring of SLAs
Virio wil assist you in defining Service Level Management in a short period of time, achieving quick Return on Investment.
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